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Exercise sync not working

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‎05-23-2016 04:32

‎05-23-2016 04:32

I finished a half marathon yesterday. The steps counted, but I also used track exercise. My route and pace were captured in the app, but it won't sync and count as exercise yesterday. Is there a fix for this glitch? I have a flex, and this is the first time this has happened that I recall.
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‎05-23-2016 07:08

‎05-23-2016 07:08

Welcome to the Forums @JodiF! Could you tell me if you used the app to track your marathon? If you used your Flex in activity mode, did you remember to tap in at the begining and end of the workout? Is this the first time it happen? Could share a screenshot with me?

 

Looking forward to your new comments.

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‎06-26-2016 12:48

In response to SunsetRunner

‎06-26-2016 12:48

Sent from my mobile device.
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‎06-26-2016 12:54

‎06-26-2016 12:54

I've sent back a screen shot via email and never heard back. This has happened again today, so I'm posting again.
I'm not able to post screen shots here. Can you please tell me what is going on? I'm on my 3rd Fitbit in one year because they keep having issues with syncing or dying altogether. I'm tempted to move on to something more sophisticated if this keeps happening.
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