Exercise tile not updating with daily exercise.

[only4ler]

For the past two weeks my "track exercise" tile is not showing the hexagon outline for the 5 days a week. I do the active minutes and it shows on the other area, but doesn't add the segment for the day per week.  I have an Alta HR and everything had been working great until early last week.  Have tried reloading app, logging in and out.  Still nothing on that tile.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @only4ler, thanks for joining the Fitbit Community, it's a pleasure for me to welcome new members on board! 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've already tried in hopes to resolve this issue. Tell me, since when have you experienced this situation? Have you updated the Fitbit app recently? If you tap on the Exercise tile, are you able to see your exercise list? 

I would appreciate if you could reply to me with the information requested as well as a screenshot of the Fitbit app when in the Dashboard and when you tap on the Exercise tile, this will be very helpful for me to check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[only4ler]

After reloading the app again and trying a few other things my exercise tile seems to be working again.  Not really sure how I fixed it or if it fixed itself. Since this problem seems to happen at the start of a new week, I'd like to wait and see if it does it again next week.

Thanks.

[Chico22]

Just wondering what other things you tried as I am having the same problem along with my notifications not working since mid June. I have uninstalled and reinstalled the app without success. 

[only4ler]

I guess I’m glad I’m not the only one having this problem. At the beginning of this week it did the same thing, no outline around the running guy in the exercise tile. Rebooting with the charging cord and reinstalling the app did not work. I realized that this first happened when I changed the day my week started on. It was Sunday and I had changed it to Monday. So, I changed it back thinking that may be the problem. I got the outline but it may be because the Sunday already existed from the previous week. Either way I lost the exercise I did on Monday and had to manually log it in. So now I wait until next week and see if that was the problem. I’m not a technical person so I am just trying everything I can think of. It is kind of frustrating.

As for the notification issue, I read on the discussion that they are no longer doing that the same way. My last notification was mid June.

[Chico22]

I am becoming extremely frustrated with my Fitbit! I do do even get the outline on the track exercise tile. It worked last week but not this week. A friend of mine stopped getting notifications mid June as well. Not sure what to try now....

[MarcoGFitbit]

Hello @only4ler, I hope you're doing well, thanks for taking the time to reply. It's nice to see you around @Chico22, I hope you're having a great day. 

@only4ler, I appreciate you have come back and let me know the troubleshooting steps you've tried so far, I'm sorry to hear your issue has not been resolved yet. 

@Chico22 and @only4ler, at this moment I would like to suggest you to try the following in the Fitbit app:

• Force-quit the app by double tapping the home button on your phone and then swipe up the app. If this doesn't seem to work:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Chico22]

I have tried this several times with no luck. My active minutes are not showing as well. Thus seems to have happened since the last update. My last exercise that shows up is July 11th. 

[only4ler]

This week started the same, missing the exercise outline. Notice nothing around the running guy:



Here’s how it looked after I exercised. Still nothing in the track exercise tile.:



I did the various fixes you outlined, which I had already done previously. After force quitting the app it did finally start working. When I did this last week it was ok after I had to manually input exercise time that wasn’t showing up. As I’ve said, this had been working fine until several weeks ago. I don’t know what caused this to get messed up and I don’t think I should have to keep force quitting or reloading the app every week. Is this a bug in the app that can be fixed? Or an Alta HR problem? Just wondering.

[Chico22]

I too have tried everything that has been suggested (numerous times) without any success. SO FRUSTRATING. It was working perfectly until July 11. The only thing the watch is good for at this point is tracking steps. It seems I encountered these problems after I did the last update. I have had my watch for ten months and it has a one year warranty....sure wish there was a solution to this issue.

[MarcoGFitbit]

Hello @Chico22, thanks for taking the time to reply, I hope you're doing well. 

I appreciate you have come back and let me know you have already tried these troubleshooting steps several times. At this moment it seems the issue is more related to your tracker than the Fitbit app. Which tracker are you currently using? Have you restarted it yet? If so, please let me know so I can check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Chico22]

I have a Fitbit Alta HR. I have done the restart several times. I do not get the Fitbit logo after pressing the button three times, just shows it's charging. I came across a post awhile back that mentioned adding a device...when I went to this it said you already have a Fitbit Alta HR connected so I guess this isn't an option. I've also heard about a factory restart. I really don't want to send my watch back, but I'm feeling like I don't have any options.

[MarcoGFitbit]

Hello @Chico22, thanks for replying, I hope you're doing well. 

Thanks for coming back and provide me the information requested. Please note that you can set up your Alta HR as a new device even if it's already in the account. When you start the process and select "Alta HR", the app will let you know there's currently one set up and will ask you if you want to replace it. Please tap on Yes, and continue with the process. 

Re-setting the tracker up in your account will reset the connection between the tracker and the phone. Additionally, please follow these steps to restart your Alta HR once again, it's necessary for the Alta HR to show the Fitbit icon and this is the proof the tracker was correctly restarted. 

I hope this can be helpful, give it a try and keep me posted! 

[SunsetRunner]

The exercise tile has bugs for sure. It takes several syncs for my activities of the day to appear on this tile even though they do on the desktop dashboard, and sometimes when I browse through the tile, entire chunks of the week disappear for several minutes and then reappear without me doing anything (no re-sync, no restart, just browsing). And then that chunk will disappear again later in the day and reappear again.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around. 

I appreciate your input and feedback about this situation. Our team is aware of the problems with the Exercise tile and is working to resolve them as quickly as possible. 

We're sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

Thanks @MarcoGFitbit! Hopefully it will be sorted soon then. 

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for coming back. 

I appreciate you have taken the time to reply, you're very welcome. Please note that when we have more information to share about this issue, we'll make sure to post it here in the official Forums. 

If there's anything else I can do for you, please feel free to reply.