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Exercises are not updating correctly.

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‎05-02-2017 16:01 - last edited on ‎05-03-2017 08:16 by Moderator Alum

‎05-02-2017 16:01 - last edited on ‎05-03-2017 08:16 by Moderator Alum

The time for my exercise tracker does record minutes accurately, but the number of "days" completed does not update correctly.  I don't know what needs to be done because I have synced it and updated the app, but it still does not recognize completion of the exercise goal in minutes.

 

Moderator Edit: Clarified Subject.

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‎05-03-2017 08:56

‎05-03-2017 08:56

Hello @DCNeicey, thanks for joining us, it's great to have you on board the Community! Smiley Happy

 

Does the app show your full list of exercises or are they missing as well? If so, please go to the Activities section of the online Dashboard to check if you exercises are showing there correctly. If they are, please try the following in the app:

 

  • Force-close the app by double tapping the home button and swiping up the app.
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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