FB Charge 2 will not set up correctly.

[Gundafisé]

I gave my FB Charge 2 to my daugter as I got myself a new Ionics. I deleted the device from my app but all the data is still on the watch and we are not able to connect it on my daughters account/ app . It will not be found when searching. And hos to reset the watch? We have tried to connect with the charger without success.

Moderator Edit: Clarified Subject.

[Baltoscott]

@Gundafisé -- in addition to deleting the CH2 from your fitbit app, make sure you delete it from the list of Bluetooth devices linked to your iPhone in the bluetooth settings.  On your iPhone go to settings -> bluetooth and then check the list for "Charge 2." When you find it, hit the "i" at the right and then "forget this device" when it comes up.  At that point you should be able to connect it  as a new CH2 to you daughters account through the fitbit app on her phone.

Hope that helps.  Let us know.

[Gundafisé]

Hi!

thank’s for good advice! However, right after this post, I’d managed to do it as  described in the manual (put it in the charger and push the button). 

[Baltoscott]

@Gundafisé — thanks for following up and letting us know how you fixed it.  Restarting the watch or (and) the phone you are trying to connect to are the fix more often than not.

[MarcoGFitbit]

Hello @Gundafisé, I hope you're doing well, it's nice to see you around. It's always nice to see you @Baltoscott, thanks for all your help. 

@Gundafisé, I'm very glad your issue has now been resolved and the tracker has been set up correctly on your daughter's account. Thanks for taking the time to let us know! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!