FBBluetoothErrorDomain Error 22 when trying to set up Alta.

[DT01]

Hi, 

Has anyone had trouble connecting their Alta to the FitBit App? I keeping getting the following two messages:

Tracker Needs Set Up: We’re having trouble syncing your Alta. Set it up again to connect it to your account.

The operations couldn’t be completed. FBBluetoothErrorDomain - Error 22

I’ve shut down my phone, closed the app, deleted the app, disconnected and reconnect Bluetooth and nothing seems to work. 

Any suggestions? Thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @DT01, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you! 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far. At this moment I would like to ask you to try the following:

• Restart your Fitbit Alta
• Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
• Try to set up your Alta again. 

If you get the same error, please force-quit the app by double tapping the home button on your phone and swipe up the app. Open the app again and try to set the Alta again. 

I hope this can be helpful, give it a try and let me know the outcome. 

[DT01]

Hi @MarcoGFitbit, The instructions didn't work for me. My Alta seems to be frozen at the same screen - fitbit.com/setup. I can't seem to get it to restart. My old Alta never had this problem. Is there anything else I can do? I now get  FBBluetoothErrorDomain Error 24. Thanks.

[MarcoGFitbit]

Hello @DT01, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[rebeccalou21]

The same thing is happening to me. The fit bit won't connect to bluetooth on my iphone, ipad or Mac so I don't think its an issue my end. Was this resolved? 

[MarcoGFitbit]

Hello @rebeccalou21, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for joining the conversation and letting us know you're also experiencing issues. Tell me, are you getting an error 22 when trying to set up your device? Which device are you wearing? Have you restarted it yet? If so, please reply to me with the following information so we can check this further:

• iPhone model you're using. 
• OS version running on your phone. 
• App version installed on your phone (go to Account > Help to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Jimgill132]

Hi guys, I am having exactly the same problem trying to set up/sync my Ionic here in Argentina. Watch lights up and I have done all the prescribed moves without success. My IPad Pro will not sync, either by WiFi or Bluetooth, and on an IPhone 5s it is the same. I am also getting the Domain error 22 alert.

UPDATE:

I might add the Ionic previously worked perfectly in the UK, USA and Ecuador but froze with the wrong time showing on arrival in Argentina. So I reset factory settings and since then no joy. Would really appreciate your help.

[rebeccalou21]

So delete the app and download again that’s what fixed it for me. Either there was an update when I downloaded it or there is a glitch but if you haven’t already delete app and try again. I’ve had mine working perfectly for 3 weeks

Sent from my iPhone

[Jimgill132]

I would love to say the same but seriously I have tried everything. I can pair the Ionic with my IPad but that’s as far as I can get. It won’t accept any WiFi (tried four now) and when I go to update via Bluetooth it tells me there is an error. Apparently there is an IOS 3 update but it won’t load that either. Ho hum!!

[MarcoGFitbit]

Hello @Jimgill132, thanks for joining the conversation, it's great to have you on board. It's nice to see you too @rebeccalou21, thanks for taking the time to reply.  

@rebeccalou21, I appreciate you have come back and let us know your issue has now been resolved, thanks for keeping us updated. 

@Jimgill132, thanks for letting us know you've already tried the troubleshooting steps listed on this thread. Would it be possible for you to reply to us with a screenshot of the error you're getting while trying to update your device through Bluetooth? That will be very helpful. Additionally, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, plug it in and make sure it's charging, let it get to 80% and attempt to update again. 

I hope this can be helpful, we'll be waiting to hear from you.