FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Armacdee]

Had the same issue today while trying to swap to a warranty replacement for my surge. Eventually found the dongle that was shipped with my original Surge, plugged that in my Windows 10 PC and had no trouble updating the firmware of the Surge and syncing it, after which I was able to relaunch my iPhone app and sync in to the Surge without error. All working perfectly again.

[Watto09]

The issue remains for Apple users.

We don't want a back door, concocted method of using our FitBit.

We want it to work as it was intended and via IOS not through Windows 10.

Fix the issue and tell us 'the customer' what you are doing to fix the issue and how long it will be until it is fixed.

Its common courtesy.....FitBit's silence is extraordinarily  disrespectful

[Smackdtm]

I met with the same problem.  I had my Surge set up but it still could not connect they Bluetooth.  I have to turn the app on, then restart the Surge, they will connect.  But once i leave the app, the connection will cut and cannot connect unless I perform the same action as mentioned.

[Neyfibbit]

I have been patient but a month. Without my charge because of this error  , please I need my fibbit charge to work as soon as possible . Please we need answers to resolve this 

[ACG]

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@Neyfibbit wrote:

I have been patient but a month. Without my charge because of this error  , please I need my fibbit charge to work as soon as possible . Please we need answers to resolve this 

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Hello @Neyfibbit

This will help you with either the Charge or the Charge HR

https://community.fitbit.com/t5/iOS-App/FBBluetoothErrorDomain-error-24-FBBluetoothErrorDomain-error...

[Neyfibbit]

ACG thank you VERY MUCH ! It works ! I have my fibbit charger back again . Thanks 

[ACG]

@Neyfibbit

OMG, I'm just as happy as you are. 

You sure waited a long time to post on here. 

[Worz]

Hi,

Had my fitbit Surge for over a week now and folliwing two calls to customer support they tell me to wait for the update.

This is not an acceptable service as i am yet to use the fitbit and feel i have wasted my money. Starting to wish i’d bought a apple watch !

[Helenlh]

since updating my fitbit it has stopped working 

the fit bit HR has a slim constant line on comes up with an error code FBBluetoothErrordomain.error.8

it was fine until i upgraded it can you please advise

[Olsenmrs]

Hi there, any update on this? I still have an unhappy child with no Fitbit. I’ve tried iPhones, android, kindle fire and still no luck. Logged a call today and wasn’t filled with confidence that it will get sorted soon. Disappointed with this, I have a number of different branded tracker devices and this one trails behind so far. 

[Jmastbro55]

Try windows 10 on a PC.....that seems to fix it but terrible that it comes to that....

[KathyBomba]

Just before the new year, my blaze watch stopped syncing with my Iphone. I have done all the trouble shooting recommended and it still doesn't want to sync. 

Any suggestions? Do I need to remove it from my phone and start all over? 

[Olsenmrs]

Appreciate your reply, but I don’t have a windows 10 device and I’m not willing to pay for the software! Thank you though.

[Jmastbro55]

Did you hook up to Windows 10 to a PC/ Worked for me and others

[Olsenmrs]

I haven’t got one with windows 10 and it’s no longer a free download! Thanks though. I haven’t relied on a laptop/desktop for years. How do Fitbit hope to engage the younger community with the requirement to have a laptop/desktop, it’s beyond me!

[ACG]

Hello @Helenlh

Here is the slim line fix that is working for most of us. 

Slim line fix

[Steveodss3]

Unacceptable,

Three times tried to update my Surge with customer support, used my phone & laptop still not working. I was told to keep trying and that the engineers are working on it.

Not the best customer service answer.

[itali]

I am using an Apple 6 phone and the iOS version is 11.2.1. I downloaded the latest version of fitbit today.  Still I am having issues in updating the tracker. I still get the FBBluetoothErrorDomain error18.

[Makingtimeforfu]

You will be waiting a very long time. This has been going on since August and still no fix. I finally got sick of it and got the Apple Watch. All I can say is I love my apple. My mother also trashed her Fitbit and went apple. 

[Stephiem]

I did. It finally worked after a couple other odd messages about other devices on my Bluetooth.

Sent from my iPhone