FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Jmastbro55]

I used just the dongle and if worked on windows 10

Sent from my iPhone

[Armacdee]

The USB cable didn't work for me, but the dongle did, so I suggest you make the additional effort to try that.

[Barbaramc]

I got this message from Fitbit in Facebook, it didn’t work for me but it might for some of you? I don’t have a computer so can’t try the dongle and Windows 10 fix, I’ve also had another email from Fitbit support just saying they are still trying to fix the problem. 

[Olsenmrs]

It works! They have fixed it. Just updated on my iPhone 👍👍thanks Fitbit. 

[Whoffman]

Just bought a surge for my father. Getting the error 24, called Fitbit support and they said they are working (last week).  So now he has a watch that can’t even display the time of day. This watch and company is not worth the box the watch came in. 

[Olsenmrs]

Try again, mine just worked on a iPhone 6 -  Been trying since Christmas Day and it finally works.

[Barbaramc]

You must be lucky, mines still the same 😱

[Whoffman]

Now I get the error 8. I guess that’s a step in the right direction. I called Fitbit support again to request an email to tell me when their update is complete and they flat out told me no. 

[Kitthomas7]

Well this is some progress. Using the Windows 10 partition on my MacBook I no longer get the error messages

On setting up my new Surge (I previously had a Charge HR) the Surge syncs and recognises the Surge but says it needs updating but that’s where it fails. However it now simply says “Could not complete your Fitbit Surge update”

Come on Fitbit. This is just not acceptable. If you can’t fix this you should not be allowed to sell any product that can’t be turned on. It is absolutely no use in syncing to a device if you can’t turn the bloody thing on. It is simply not fit for purpose and is a clear breach of the Sale of Goods Act in the UK. I presume similar protections exist in other jurisdictions

Chris Thomas

[Becks7237]

Still not working for me either! And sadly I got excited to come home from work and try!!! 😞

[Wright19]

Can you please confirm when the error will be resolved as I can't connect my new surge either via the Fitbit App. 

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@KateFitbit wrote:

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

---

[Steveodss3]

The Windows 10 / Android has not worked. This is unacceptable and the company is losing customers by the minute.

[Kitthomas7]

I agree Steve. I just cannot understand why they haven’t got it sorted when there is so much pressure on them. These watches are not cheap

Sent from my iPad

[tomnouri]

I have a kids amazon tablet laying around so I thought I’d try the amazon
App Store for a Fitbit app, they had it. Installed, took several reset
attempts but finally took update, AND IT WORKED!!!
This was way too cumbersome. Will look at other brand options next time
unless Fitbit offers me something for a new upgrade for the trouble.
--
Sent from Gmail Mobile

[Kitthomas7]

Ah. My wife has an Amazon Fire. Will try that tomorrow. Thanks for the thought. But I agree with you about Fitbit

Sent from my iPad

[naomijoy]

Still no joy with registering and syncing my new surge - what is happening?!?!

[Matt54321]

I only have a Mac and an iPhone! When will there be an update on this?

[naomijoy]

I finally managed to pair mine by downloading the app to my daughter’s kindle, using the option to load an upgrade for the surge (which came up on the homepage) and then setting up the new surge. I’ve since opened the app on my iPhone 5S and Mac and it’s working! 

[ACG]

Awsome @naomijoy

[anncjones]

Cannot believe that this is the best Fitbit can offer? Maybe us Apple users should just bin our fitbits and get Apple Watches instead? Dreadful customer service. Assuming you are infect going to fix this please advise as soon as resolved