Feedback about the Fitbit app and features

[WilliamCO]

this limitation sucks!  I want to be able to connect my older charge 3 for outdoor trips where it may get damaged beat up , etc.  and still have my new charge 4 connected

Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

Moderator Edit: Clarified subject

[LZeeW]

Hello @WilliamCO and welcome to the Help forum.  Many of us share your opinion.  I don't know if you meant to post your comment on this thread or not.  (Not a big deal.)  I just want to point out that this limitation has existed since Fitbit created the App Gallery.  It isn't related to the iOS app update.

[SunsetRunner]

Please see my feedback on the latest update here:

https://community.fitbit.com/t5/iOS-App/Please-allow-us-to-shrink-giant-widget-for-exercise/m-p/4861...

[Artie32]

I do like the additional info under the exercise widget on the home screen. However, I still see two major issues:

— when I click exercise to get to the more detailed screen, the bars that indicate % cardio push the number of calories & steps all the way to the right so that they are either hidden or partially shown. Looks like the words are connected to a certain colored bar in the graphic, which is why they keep getting pushed out of the way. 

— dark mode is still not available on Fitbit. Why? Fitbit is literally the only app on my phone (out of dozens) that doesn’t have an option to go dark or align with the system mode. This has been a requested feature since 2015, according to the new feature forums. Should be a simple addition.

[PeterPh]

This update combined with ios update 14.6 has stopped my sense from synching. I have spoken to support and they have said they know about the issue and nothing seems to be happening. I have lost all my sleep, HR and other stats due to not being able to sync. In the sense forum there are multiple people complaining about the same issue. When will this be fixed, it is hard to be a fan when new products don't work! Factory resetting and disconnecting and reconnecting each time you want to sync (even then doesn't work) isn't a resolution. 

[Cliffboiler]

3.42 has destroyed my versa 2 battery life.  As soon as I updated, the tracker died in six hours.   Won’t last the night to record my sleep.  Fix it or roll back to the previous iteration.  Thank you. 

[PeterPh]

Hi Cliffboiler, that was my original issue and I was told by support to stop daily synching and close the Fitbit app straight after synching. That did stop my battery from draining and now it is 3 days without needing a charge. It just doesn't synch anymore. Agree Fix it or roll back. Unacceptable. 

[bbakermai]

I like the new exercise detail on the app dashboard (like sleep), but the data is wrong. The detail is still correct when I look at the walk I just took on the exercise page, but all four data points (distance, pace,etc.) are wrong on the dashboard.

[Unh0lyM3ss]

My sense (bought Dec 2020) has not synced since May 30th. I’ve followed every step to try to resolve this issue and nothing has worked. I’m assuming it’s due to this update. 😞 

[LVinLA]

The "share" icon on the dashboard has disappeared. Is there another way to post your stats?

[Cliffboiler]

Thank you, Peter. This thing is a paperweight. There is some solace in reading I’m not the only one.

[Ebojager]

I’m not seeing a widget at all on my iPhone 11? Is it only on a certain device or OS?

[Ebojager]

I just switched over from Android to Apple last month and I’m really missing the widget the Android version had. I saw a mention of a Fitbit widget for iPhone in this bee update, is that available on iPhone 11 with iOS 14.4? I seem to have the new update but not seeing a widget.

[jamiesonb]

I am having the same issue.  Also, the data on the home screen is wrong (but the data "beneath" it is correct) when it comes to swimming yards and time per yards.

[Wolfie1038]

I agree, Peter.  It has been 2 weeks since you reported this issue.  I, too, have reported it.  My Versa 2 was syncing fine until that iOS 14.6 update on my phone.  I have tried EVERYTHING except complete factory reset.  I have deleted the app, deleted the device, turned BT on and off, all the "recommended fixes" and nothing works.  It doesn't even show up on my phone now. I removed the watch and tried to add it again.  I get the "FOUND IT" checkmark, but it will NEVER connect.  What a worthless piece of crap I have right now.  I am old and I rely on it, but it doesn't even tell the right time now because it can't sync!  Come on FITBIT......give us a fix for us that works!  Thanks.

[bbakermai]

Mine auto corrected a few days ago with an update. --
Cheers.

Moderator Edit: Personal info removed

[LizzyFitbit · Accepted solution]

Hi everyone. Thanks for participating in the Community Forums and welcome to our new members.

I've moved your posts to this new thread to keep our forums organized. I appreciate the thorough feedback about the Fitbit environment. I'm sorry for the difficulties experienced and please know every feedback shared in the forums never goes unnoticed as it help us to work and improve your Fitbit experience with our products and services.

I wanted to inform you that I'm going to close this thread from further comments as we'd like to keep threads on topic or tailed to a specific topic to avoid confusion. However, I'd encourage you to create a new thread for each of your questions, so you can have more chances to receive help from the moderators and the Community members. Note that you can always visit our Help Site where you can find information about our products and features, as well as troubleshooting steps.

Have a good day.