Firmware update taking too long

[Shelbywadkins]

I just got my Fitbit and am trying to set it up with my iPhone but need to update it first and it has been taking forever. How long does it usually take? How do I fix this?

Moderator Edit: Clarified subject

[SantiR · Accepted solution]

@Shelbywadkins Welcome to the Fitbit Community! It should take around 10 minutes. Is it still stuck in the update? During the update make sure to not navigate away from the Fitbit app screen. If it is try a restart and then try again and if nothing, try to set it up as a replacement device. 

Let me know how it goes! 

[plangdorf]

This is my third attempt to update my FitBit Charge 2 and it has been updating for almost at least 30 minutes this time. It is still updating. Why is it taking so long?

[SantiR]

@plangdorf Welcome to the Fitbit family! That could happen because maybe the Internet signal on your phone or Wifi is not very strong. However, it should update accordingly. 

Did it finally updated? If it did, how long does it took?

Keep me posted! 

[PerfectGymnast]

Mine is doing the same thing. It is taking forever to load. Why does it take such a long time?

[ACG]

@PerfectGymnast

Try this, works for most of us. 

Charge-HR/Update-error

[GracieG2]

My Fitbit is taking to long to update. Do I need to leave the app open on my phone or? My internet is fine for downloading so I don't why it is taking so long 

[Penultimate]

I have no idea if it's even updating. In red at the bottom of my iPhone screen, it says "Update Alta HR". So, is that an instruction? I've pressed it, but nothing happens. There's no indication that that the version is updatING. If it's  updating, shouldn't there be some movement on screen suggesting that updating is in progress.

[MarcoGFitbit]

Hello @Penultimate and @GracieG2, have a warm welcome to the Fitbit Community, it's great to have you on board. 

@GracieG2, first of all I would like to apologize for the delay in my response. It's possible for the tracker update to take a bit longer, it will all depend on your WiFi signal, whether or not there are any other Bluetooth devices around and if your tracker is close to your phone. If the update seems to take too long or if it fails, please restart your phone and try the update again. 

@Penultimate, when updating, the Fitbit app and the tracker will show a progress bar until the update is complete. If you're able to see a pending update but nothing happens when you tap on it, please force-quit the app, then open the app and try to update again.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[jacobsanna]

What I did when this happens today I called them and they gave me help my Fitbit updated all the way and it has some amazing new features!

[SantiR]

@jacobsanna Welcome to the Fitbit Community! Thanks for your participation on this thread and for sharing your experience and what helped you out.

Customer support is great! I'm glad to hear that they were able to help you out with this. 

By any chance, could you share the steps you followed with customer support that helped you get this sorted? 

I'm sure that will help other users that might be experiencing something similar. 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

Keep me posted! 

[Norwood40]

I finally downloaded my fit bit versa over a WiFi hotspot. It took 30-40mins.

[Otaku]

Does this also mean, the phone screen should stay on and not sleep?

[MarcoGFitbit]

Hello @Otaku, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate your participation in the Forums and for posting your question. Please note that while your device your phone's screen doesn't necessarily have to be on, it will still update on the background, just make sure not to close the Fitbit app. 

I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply. 

[sup_beaches_]

Update has literally been alllll day.......

[penichej]

Well i have been updating since 12am now its 5:18am and it still going at 19% downloading the software how much more is gonna take to finish?

[SunsetRunner]

I’m literally going on day 4 of the most recent update and still haven’t made it past the half way mark. 

[penichej]

Yes, the only way you can complete it is stay checking the watch from time to time, do not close the app even is loading slow, you need to keep the watch near from the phone, because it happens just with one update and i had to do it through bluetooth, because though wifi was giving me error connections. After the update has passed you can normally update through wifi, and its going to be less than 10 mins, but i had to deal with that for 2 days

[JayHavenWood]

Spoiler

I don't have an answer but I do know I had to leave my house where I know I have a great WiFi and phone signal to come to the library to update my FitBit and its been taking all day. I have been here since 11 am and its now 4:26 pm. Hopefully I don't have to be here until they close which is 9 pm. 

[penichej]

It seems that there is a version that has that problem because after 2 days
updating it finished after that update it updates quickly and no problems
at all so, just be patient just keep it charging and near from the wifi
connection because if you lost the connection it will starover again