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Fit bit app not updating

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‎03-17-2016 12:49

‎03-17-2016 12:49

I recently updated the Fitbit app on my iphone5s that has the latest update of iOS 9.2.1 and now every time I log in the fracker doesn't update with any of the day's information. There is a toggle circle that just keeps going round and round like it's trying to accomplish something but it never does. I've already uninstalled and reinstalled the app and it hasn't helped.
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‎03-19-2016 06:10

‎03-19-2016 06:10

Welcome to the Fitbit Forums @Crna2013! It sounds like your Fitbit tracker is struggling while syncing. You should start by checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version.

 

Hope this helps. Let me know the outcome.

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