03-24-2017 06:03
03-24-2017 06:03
My fit bit charge 2 does not register floors every day. Some days it's accurate and other days it barely registers the floors. It's pretty frustrating. Is there anything that I can do to fix this?
03-24-2017 06:59 - edited 03-24-2017 07:00
03-24-2017 06:59 - edited 03-24-2017 07:00
Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also make sure you are going up 10 feet in elevation. Need to for it to register a floor with no stopping
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Hope to see you around the forums!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum