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Fit bit charge 2 not registering floors

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My fit bit charge 2 does not register floors every day. Some days it's accurate and other days it barely registers the floors. It's pretty frustrating. Is there anything that I can do to fix this?

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Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also make sure you are going up 10 feet in elevation. Need to for it to register a floor with no stopping

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Hope to see you around the forums!

Community Council Member

Wendy | CA | Moto G6 Android

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