04-01-2016 22:44
04-01-2016 22:44
04-02-2016 02:10
04-02-2016 02:10
04-02-2016 02:22
04-02-2016 02:22
04-07-2016 08:09
04-07-2016 08:09
Hey there @jjh218 @Ellen1060 welcome to our Community! I totally agree with @Ellen1060's suggestion, sometimes restarting your tracker does the trick. To restart your Zip please follow the steps provided in here. After this, please do the following:
1. Turn off the Bluetooth on your mobile device.
2. Turn off your mobile device for 25 seconds and turn it back on
3. Turn your Bluetooth back On on you mobile device
4. Try syncing your tracker one more time.
Let me know the outcome!
04-07-2016 10:24
04-07-2016 10:24
04-07-2016 10:41
04-07-2016 10:41
04-11-2016 04:28 - edited 04-11-2016 04:29
04-11-2016 04:28 - edited 04-11-2016 04:29
Welcome to our Community @OngDoug thanks for stopping by! Yeah, you can try restarting your tracker by following the steps provided in this thread and then you can follow the steps in my previous post one more time. Sometimes the restart does the trick.
Keep me posted!