FitBit App crashing?

[keya729]

Is anyone else having issues today with the app crashing? I can't log in at all!! 

[Slowlyer]

The problem is well known, I discussed it myself with the support today.
Will probably give a fix soon.

[Marina_EatFit]

YES! All day. I'm not able to even open the app it crashes in a second.

[keya729]

Ok as long as I'm not the only one. I called customer support and they keep repeating the same questions. I'm like I can't log out of something that crashes in the 2 seconds it takes to open the app!!! As of this moment it's been 24hours of the app not working. 

[keya729]

I've spoken with the care team and they don't know what's going on. It's now been 24 hours and the app is still fast crashing. 

[Marina_EatFit]

The app is still not working and its been more than 24 hrs

[keya729]

Mine either. I've done Twitter/Phone calls and they keep saying the same thing. Restart the app. I'm still fussing I can't restart an App that crashes when I try to open it. I guess I just have to wait for it get itself together. I hope it doesn't lose all my workouts. My Versa is still showing accurate burns. 

[Marina_EatFit]

It seems like the reason is the new IOS for the Iphone.

[keya729]

That’s what I thought too.
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[Oncastillo]

Have they said when it will get fixed?

It's such a pain not being able to access the app.

[keya729]

Nope.. They just keep saying the same thing. NOTHING

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Nakeya Johnson

[Slowlyer]

So I removed my ionic from the APP via PC once.
Unfortunately I can't log in on my smartphone without crashing the app.

The Problem is the User Mgmt and not a Hardware Issue

Please fix it

[keya729]

Were you able to have it sync back together? Is it at least showing on the
PC? Mine won’t even show on the PC.
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[robinjamesshort]

it is fixed for me now, apparently it was an issue on fitbit's servers

[keya729]

YES IT’S WORKING AGAIN!! Lol
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[robinjamesshort]

Just upgraded to IoS 13 beta 8 and everything is good on this version