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FitBit App severely lagging since major app update?

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‎10-11-2019 12:07 - last edited on ‎10-12-2019 07:58 by Fitbit Moderator

‎10-11-2019 12:07 - last edited on ‎10-12-2019 07:58 by Fitbit Moderator

Is anyone else’s app lagging really badly since the new interface update? It makes scrolling really infuriating. The device takes longer to sync (sometimes doesn’t). Also, adding new foods is a challenge. I can search and find foods but when I click on them I get a loading circle screen and nothing happens.

The sleep score is also a terrible addition. My Blaze rarely captures my sleep stages so I dont get a score often. I can also no longer see my average sleep hours for the week.

Running on IOS 11.4.1.

 

 

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‎10-12-2019 15:40

‎10-12-2019 15:40

Hello and welcome @DannyGee13 

I understand you feel the new interface update is lagging. I personally don’t feel any lagging at all. I would suggest making sure your Fitbit App as well as your iOS is sporting the latest updates. I also think it might be helpful to restart your Fitbit Blaze to see if that helps improve your syncing issues. You can see how to restart your Blaze here: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1 (you will not lose data restarting the Blaze)

😃 i hope I was able to provide you with the best answer to your question. Please let me know 

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‎10-12-2019 15:40

‎10-12-2019 15:40

Hello and welcome @DannyGee13 

I understand you feel the new interface update is lagging. I personally don’t feel any lagging at all. I would suggest making sure your Fitbit App as well as your iOS is sporting the latest updates. I also think it might be helpful to restart your Fitbit Blaze to see if that helps improve your syncing issues. You can see how to restart your Blaze here: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1 (you will not lose data restarting the Blaze)

😃 i hope I was able to provide you with the best answer to your question. Please let me know 

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