FitBit Charge HR doesn't connect

[Paul1996]

Hello,

I  just bought a new FitBit Charge HR. I installed the Application on my iPhone 6s with iOS 9.2 on it. After I signed in, I wanted to connect my new FitBit. I clicked on Charge HR and it says: "Request failed: forbidden(403)."...

I have read severals topics, which say, that I have to connect it with my laptop. I tried that aswell, but when it comes to connecting, it says that there is an unknown error.

Looking forward to your replies,

Paul

[Enriss]

I'm exactly in the same situation. Tried both ways (mobile & Laptop):I receive 'error 403' by the app while on my laptop I can't even log in cause after typing email & password it gives me an 'unknown error'. I even twitted to the support page - since it is presented as the fastest option to contact them - but I am still waiting an answer. Very frustrating.

[DerrickS]

Hi @Paul1996 & @Enriss, I'd recommend:

1. Restarting your tracker.

2. Rebooting your iOS device.

3. Open your iOS Settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process to re-pair your tracker to your account. Click here for instructions.

This should help you guys out, but let me know if you need any additional assistance.