Welcome to the Fitbit Community @Wink65! I hope you're doing great!
Let me help you out, by any chance have you been manually logging your activities? when you manually log an activity, its step and calorie data override the data automatically detected by your tracker during the same time period. This ensures that your steps are not counted twice as long as the manually logged activity has the correct start time and duration. I also recommend performing the restart 2 or 3 times in a row, make sure to follow the instructions that @SunsetRunner shared.
Catch you later!
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