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FitBit Versa not working

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‎07-01-2019 18:56 - last edited on ‎07-02-2019 10:00 by Fitbit Moderator

‎07-01-2019 18:56 - last edited on ‎07-02-2019 10:00 by Fitbit Moderator

It has stopped working completely and I purchased it back in Nov 2017. Smiley Frustrated Help! 

 

 

Moderator edit: updated subject for clarity

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‎07-02-2019 10:12 - last edited on ‎03-21-2025 10:05 by Fitbit Moderator

‎07-02-2019 10:12 - last edited on ‎03-21-2025 10:05 by Fitbit Moderator

@Mishi24 It's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Versa. Let's discard this being a charging issue by cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

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