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FitBit app does not connect to MobileTrack

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‎09-17-2016 23:22

‎09-17-2016 23:22

I just upgraded to an iPhone 7 Plus on iOS 10.0.1. The Fitbit app does not list MobileTrack as a valid device. I've tried setting it up in setttings/privacy/motion & fitness but the app is not listed.

I've also tried setting up a new device and it's not listed there either.
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4 REPLIES 4

‎09-18-2016 03:09

‎09-18-2016 03:09

I'm having that same issue and I deleted my mobile track cause it wasn't syncing. When I tried to add it back it not an option.
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‎09-18-2016 03:10

‎09-18-2016 03:10

I also just upgraded to the iPhone 7 with iOS 10.0.1
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‎09-18-2016 04:01

‎09-18-2016 04:01

I am having the problem too. Unistalled and reinstalled and still nothing. I hope they are able to fix it soon.

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‎09-20-2016 07:46

In response to bellarose11

‎09-20-2016 07:46

Hi there @Pizote, @Ktyme and @bellarose11. Let me start with giving you a warm welcome to our Community. I'm sorry you are experiencing this nonetheless the iPhone 7 does not support MobileTrack. THis issue has been forwarded to our teams and are working to fix this glitch as soon as possible. You can refer to the main thread for more updates: MobileTrack Setup on iPhone 7

 

Thank you for your patience and see you around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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