help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit device and app not able to connect to WiFi on Apple iOS 12.1.2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2018 02:15

‎12-27-2018 02:15

Hello - checking this forum as a few other users and I have posted elsewhere that since allowing Apple’s 12.1.2 update to run on our iPhones, our FitBits cannot sync with the app. We have Versas and Charge 2s.  Any help on the horizon?

Best Answer
1 REPLY 1

‎12-27-2018 11:50

‎12-27-2018 11:50

I can’t help remedy it, but I can verify it’s a problem for me as well. New Versa + iPhone XS on 12.1.2 = fail. New Versa + iPhone 7 on 12.1 = flawless. While there are two variables in those comparisons, the anecdotal stories cropping up here (and over the webs) lead me to believe it definitely is 12.1.2 that’s the culprit.

 

Last year, Pokemon Go and the Plus acessory went through a Bluetooth sync problem that Niantic didn’t fix for MONTHS. I hope Fitbit devs are more responsive.

Best Answer
0 Votes