Fitbit Alta is not syncing with my phone.

[Renault1]

My fit bit Alta won't connect to my phone the Bluetooth won't pick the Fitbit up ? What should I do 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Renault1, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please remember that your Fitbit tracker do not connect directly through the Bluetooth on your phone, it connects using the Fitbit app. If your tracker is not syncing correctly I would like to suggest you the following:

1. Restart your Alta
2. Restart your phone
3. Turn off the Bluetooth for 15 seconds, then turn it back on. 

If this doesn't seem to work, my best recommendation would be setting up your tracker as a new device in order to reset the connection between your tracker and your phone. Don't worry, this won't delete any of the information already stored in your account. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Renault1]

Thankyou I've now got it working xxx

Sent from my iPhone

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[MarcoGFitbit]

Hello @Renault1, I hope you're having a great day, thanks for taking the time to reply. 

I'm really glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping!