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Fitbit Alta won't sync with new phone

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‎03-20-2017 18:30 - last edited on ‎03-21-2017 05:30 by Moderator Alum

‎03-20-2017 18:30 - last edited on ‎03-21-2017 05:30 by Moderator Alum

My iphone had water damgage so I got a new one, but when I try to sync my alta it keeps searching for it and the app can't find it.  Can anyone help? Thanks in advance.  

 

Moderator Edit: Clarified Subject.

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‎03-21-2017 05:34 - edited ‎03-21-2017 05:46

‎03-21-2017 05:34 - edited ‎03-21-2017 05:46

Hello @Riles860, thanks for joining us, it's great to have you on board! Smiley Happy

 

If your tracker is not syncing with your new phone, I'd like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been very helpful for many members in the Community. 

 

If after trying those steps your tracker is still not syncing, my recommendation would be setting up your tracker as a new device to reset the connection between your new phone and your Alta. To set up your tracker as a new device:

 

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and in case you need anything else, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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