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Fitbit app is not syncing steps from Alta

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‎03-20-2017 18:50 - last edited on ‎03-21-2017 05:19 by Moderator Alum

‎03-20-2017 18:50 - last edited on ‎03-21-2017 05:19 by Moderator Alum

My Alta says I've take 6000 steps and the app says it's connect d but every time it syncs the app still reflects 0 steps. The time on my Alta is also off by 3 or 4 hours for some reason. How do I fix both of these problems? 

 

Moderator Edit: Clarified Subject.

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‎03-21-2017 05:28 - edited ‎03-21-2017 05:45

‎03-21-2017 05:28 - edited ‎03-21-2017 05:45

Hello @Shelby_mayes, thanks for joining us, it's great to have you on board! Smiley Happy

 

When did this issue start? Have you restarted your Alta lately? If so, I would like to suggest setting up your tracker as a new device to reset the connection between your tracker and your phone so your steps can be synced normally again. 

 

To set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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