03-20-2017
18:50
- last edited on
03-21-2017
05:19
by
MarcoGFitbit
03-20-2017
18:50
- last edited on
03-21-2017
05:19
by
MarcoGFitbit
My Alta says I've take 6000 steps and the app says it's connect d but every time it syncs the app still reflects 0 steps. The time on my Alta is also off by 3 or 4 hours for some reason. How do I fix both of these problems?
Moderator Edit: Clarified Subject.
03-21-2017 05:28 - edited 03-21-2017 05:45
03-21-2017 05:28 - edited 03-21-2017 05:45
Hello @Shelby_mayes, thanks for joining us, it's great to have you on board!
When did this issue start? Have you restarted your Alta lately? If so, I would like to suggest setting up your tracker as a new device to reset the connection between your tracker and your phone so your steps can be synced normally again.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!