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Fitbit Ap won't download to IPhone 6s

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‎08-26-2017 05:10

‎08-26-2017 05:10

I recently received an update notice for what I think was the Fitbit Ap on my IPhone and I accidentally  hit disagree for terms acceptance. I noticed my Ap was no longer syncing so I deleted Ap and tried to download it again. Now the Ap stalls during download and gives a "waiting" error message. I have plenty of memory on my 6s so that's not it. Help!

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‎08-26-2017 05:51

‎08-26-2017 05:51

Hi @BLKucera. It seems like what you tried should have resolved the issue. Try this -- delete the app again. Check your phone's Bluetooth settings and if your Fitbit device is still paired, tap to "forget" it. Then power your phone off completely. 

 

Wait 5 minutes then power the phone back up. Reinstall the app, accepting the terms this time. 😉. See if it connects. 

 

If you still have issues at that point, I would suggest contacting Support. Please let us know how it goes.

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‎08-26-2017 16:19

In response to SunsetRunner

‎08-26-2017 16:19

Thank you! That did the trick!

Sent from my iPhone
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