Fitbit App freezes

[BCEB]

Why does the Fitbit App on my i phone freeze on a regular basis and not let me enter any information or exercise I'm about to do - really frustrating

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome back to the Fitbit Community, @BCEB.

I appreciate your participation in the Forums and sharing that the Fitbit app freezes and won't let you enter any information or exercise. I am sorry that you are going through this situation, I totally understand how you are feeling. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions.

I also recommend doing the following: log out of the Fitbit app, force quit the app, restart the phone, log into the app. 

Let me know how it goes, I'll be around.

[Hqbear]

Re:the suggestion to close the app, log out and restart...  I have to do that 3-4 times a week.  Is a fix coming?  I’m not going to renew my premium if the simplest things don’t work.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hqbear.

I am sorry to hear you're experiencing the same issue. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Please let me know if the app freezes when you try to log any specific information? Could you provide the model of your phone and the operating system? I will be glad to investigate further. 

Please keep me posted.   

[Hqbear]

Its my app, (up to date), on my iphone 11. When I start an exercise
tracker, it often freezes and I am unable to access any of the dashboard
icons, like water log, sleep, heart rate or exercise log. I then force
close the app, uninstall it, reinstall it, plug in my device and reboot the
whole system....3-4 times a week. Very frustrating!

[LiliyaFitbit]

Hi @Hqbear, thank you for your reply. I am sorry for the delayed response.

I appreciate your efforts and the additional details. I understand how frustrating this is for you and recommend following these steps to clear your iPhone cache: https://www.wikihow.com/Clear-Your-Browser%27s-Cache-on-an-iPhone.

Note you’ll need to log back into the Fitbit app with your email address and password. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Let me know how it goes, I'll be around. 

[fraserkr]

Happening to me too as of recently. Was hoping to find answers here. 

[LiliyaFitbit]

Hi @fraserkr, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I would like to confirm if you've tried the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app. 
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

Looking forward to hearing back from you.