Fitbit App update not showing daily heart rate

[TW555]

Hi, since the Fitbit App for iPad updated a few days ago it no longer shows daily heart rate, just tells me to wear my device which I am doing, my average daily heart rate is being calculated as well as activity minutes so heart rate must be being recorded just not shown in the updated App.

[DrKriplani]

Hi there,

my Versa 3 is suncing all other features on the app perfectly fine but isn’t showing daily heart rate data for last 4 days. Worst is, it’s not showing daily heart rate data from previous days either. I have tried the following:

1. Turn off the device and on again (both versa 3 and iPhone).

2. Deleted app and re-installed it.

3. Manually synced multiple times.

The heart rate is showing ok the watch but this data isn’t getting recorded on the app.

any suggestions?

 

 

[Shardess]

Me too, started a couple of days ago. Week days seems fine. Another untested update !!!!

[Caroline7503]

Me too the problem started 21/11

[Alphecca]

Same issue here! 

Have tried syncing manually.  Restarting device. uninstalling & reinstalling app.... nothing. 😠

[mdansmith]

Same issue here.  After doing all the above and deleting / reinstalling iOS fitbit app the y axis to the heart graph is missing.  

Frustrating!  

Does anyone know if Fitbit has acknowledge the bug for their version 4.30?

[jenwren87]

Same issue here on Charge 3 with app version 4.30 😞

[tj2gilmore]

Add me to the list. I have a Versa3. The latest Fitbit and iOS versions are updated on my phone. 
This is very frustrating since watching my heart rate is one of the main reasons I wear my Fitbit. 

[Bkingaus]

Yep same happening for me on iOS 18.1.1 with the Fitbit app version 4.30 (43028005).

Syncing to Apple Health and the heart rate data is all there, just not displaying in the Fitbit app. 

[FatimaFitbit]

Hi there everyone!

Thank you so much for the updates and for reporting you're having the same situation too. 

I will report it to our team. 

When I receive news from our team I will post it asap.

I want to thank everyone for your efforts and for the patience. 

[littlemissmax]

Having the same issue 😩tried everything but no joy 

[Hosammilan]

Same problem #sense2

[Shardess]

Done all that!! It’s not the user causing this problem- it’s the app!!

That’s over a week for this problem, get it fixed. Get in touch if you need a reliable tester, reasonable rates. 

[Shardess]

 

 

[littlemissmax]

Any update yet? 

[Cariginal]

Hello, I’m using a Versa 2, and IOS version 4.30

[RahafG.]

Same issue here .. I can’t even see heart rate data that was there before the update.. it’s extremely frustrating 

[ash122]

I’ve had this issue for 2 weeks now 😞 ever since I updated my IOS + app. Same thing happening on my other phone but that hasn’t updated to iOS 18 yet so guesssing it’s an app issue. Really frustrating its gone on so long .. 

[kevkom]

Hi - I have the same problem with by Charge 4 - and have tried all sorts of reboots, updates, etc. So any update pls.

[xxstarburstxx]

Hello.  I am having the same problem.  Initially with inspire 3 which I have now discarded. 
j bought a Charge 6 only to find that I have the same problem! 
what is going on? 

---

Any news yet?   This appears to be a continuing problem for many of us. Having done everything you have recommended I find that nothing has changed.  
this must be an in house problem. 
Please get back to us. 

[ash122 · Accepted solution]

Someone on reddit just recommended I switch my iPhone clock to 24Hr in settings and it fixed it!!!