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Fitbit Blaze dropping connection to iPhone 6 while excising

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‎12-06-2016 00:50

‎12-06-2016 00:50

Hi, my Fitbit Blaze keeps loosing connection to iPhone 6 when using it whilst excercising. It occasionally come back and then drops again or just plain doesnt come back at all.

Any Ideas?

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‎12-07-2016 04:38

‎12-07-2016 04:38

Hello @daviePster, and welcome!, it's nice to see new faces around the Community. Smiley Happy

 

When you mention the connection dropped, do you mean the tracker turns off while you're exercising? Whick kind or exercise are you performing when this happens and does it happen only during this exercise or with others?

 

My suggestion at this moment would be restarting your Blaze and monitor it to see if this situation happens again. To restart your Blaze:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

In case the connection is still dropping after that, let me know. I'll be waiting for your reply! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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