04-13-2017
07:23
- last edited on
04-15-2017
04:53
by
MarcoGFitbit
04-13-2017
07:23
- last edited on
04-15-2017
04:53
by
MarcoGFitbit
new fitbit blaze. deleted my surge from iphone. went to set up new device. selected blaze and followed instructions. says found device at top of screen. says syncing at bottom but never does sync. left it on syncing for 3 hours.
Moderator Edit: Clarified Subject.
Best Answer04-15-2017 04:57
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-15-2017 04:57
Hello @lou987, thanks for joining us, it's great to have you on board! ![]()
If your Fitbit Blaze is not able to set up, please restart your tracker by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, restart your phone and open the Fitbit app again and try to set up your tracker.
To set up your tracker as a new device:
Additionally, please make sure there are no other Bluetooth devices around and that your Blaze is fully charged or at least at 50% charged.
I hope this can be helpful, give it a try and let me know if you need anything else! ![]()
Best Answer