06-24-2017
05:08
- last edited on
06-28-2017
07:26
by
MarcoGFitbit
06-24-2017
05:08
- last edited on
06-28-2017
07:26
by
MarcoGFitbit
I have the Fitbit blaze and I can no longer sync my Fitbit! I tried everything from deleting the app to restating both my phone and Fitbit. Now I can't even log back into the app! It's really frustrating! I use my Fitbit everyday this has never happened to me before!
Moderator Edit: Clarified Subject.
06-28-2017 07:57
06-28-2017 07:57
Hello @Courtney16, it's a pleasure for me to welcome you to the Fitbit Community, it's great to see new faces around.
If you're not able to log in to the Fitbit app, please go to your phone settings > general > date & time and make sure Set Automatically is enabled. Then, restart your phone and try to log in to the Fitbit app once again.
Now, as you mentioned your tracker is not syncing properly, let's add it as a new device to reset the connection between the tracker and the phone. To do this, please:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.