help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 2 did not track sleep.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2017 17:08 - last edited on ‎06-05-2017 06:55 by Moderator Alum

‎06-03-2017 17:08 - last edited on ‎06-05-2017 06:55 by Moderator Alum

Hi there

 

My Fitbit accurately tracked heart rate last night but didn't log sleep at all. It logged sleep the night before ok. What can I do? I just want basic sleep data please! 

 

Moderator Edit: Clarified Subject.

 

Best Answer
0 Votes
1 REPLY 1

‎06-05-2017 07:11

‎06-05-2017 07:11

Hello @candypooz, it's nice to see you around, I hope you're having a great day. Smiley Happy

 

If your tracker did not track sleep for one night, I would like to suggest you to restart your tracker and monitor it for the next couple of days. Additionally, please keep in mind that your sleep monitoring can be affected if you slept in a position that prevented your tracker from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your tracker higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes