Fitbit Charge 2 wont let me remove alarms

[V6_bit]

I apparently loaded 8 alarms, now I can't access the alarm menu on the app anymore.

After tapping the + icon I get the message:

" You can only have 8 alarms. Remove an alarm to add a new one"

" OK"

no further actions possible...

What now?

Fitbit Charge 2 / IOS App

[USAF-Larry]

@V6_bit, I moved this post to the iOS App Help Forum since the alarms will need to be removed in the app and then synced to the tracker.

[Rich_Laue]

Tap on the alarm you want to remove, this is the same as if you want to edit the alarm time,  now press the delete function.

Or just edit the old time to the new time.

[V6_bit]

Hi Rich
Unfortunately the app won't let me go into the setting / changing / removing of the alarms.
.....

[Rich_Laue]

A tap of an entry in the alarm list should put it inedit mode.

You can also do this on the web.

[V6_bit]

But that is exactly the problem, I don't get that far.

When I tap + It shows me the error message and then OK, I tap OK and it is back to the + screen.
So I don't get to the screen with the alarms

[Rich_Laue]

The alarms should be showing on the screen with the "plus sign

 Have you tried on the web yet?

It might also be helpful to post a screenshot

[V6_bit]

Hi Rich
Attached the screenshot
After tapping the + I  get beyond message, tapping OK puts me back at the previous screen.

So I can't get into the alarm list

[V6_bit]

Hi Rich
Attached the screenshot
After tapping the + I  get beyond message, tapping OK puts me back at the previous screen.

So I can't get into the alarm list
If with "on the web" you mean the web dashboard under my account, I can't find the alarms there.

[V6_bit]

Hi Rich
I found the web part where to manage the alarms.
I deleted 6 alarms and adde 1 new one, so I have now 3 alarms on the web.

The web tool indicates I synced to my charge 2.
The IOS app still shows the error message ("you can only hav 8 alarms etc etc")
But...to my surprise...the alarms have synced correctly to my charge 2 ...

[V6_bit]

Hi Rich
I found the web part where to manage the alarms.
I deleted 6 alarms and adde 1 new one, so I have now 3 alarms on the web.

The web tool indicates I synced to my charge 2.
The IOS app still shows the error message ("you can only have 8 alarms etc etc")
But...to my surprise...the alarms have synced correctly to my charge 2 ...

 So I am puzzled now...

[Rich_Laue · Accepted solution]

I'm not puzzled @V6_bit, you have been using the quick add feature on the app, this feature only allows adds. To get to the alarm list press Account - Charge 2 - Silent Alarm.

[V6_bit]

Thank you for your help Rich

Bit of an RTFM problem I guess....:-)
Glad it is solved, everything working well again.