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Fitbit Charge2 won’t pair with iPhone X !!

ANSWERED
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‎09-19-2019 23:46

‎09-19-2019 23:46

My Fitbit charge 2 will not pair with my iPhone,

 

I have it paired with my iPad , it syncs and updates no problem.

try, and try again to pair with my phone and it won’t. 

 

Updated app

updated fitbit.... via ipad

updated phone

restarted phone

re installed app 

 

still no joy

 

My phone pairs with all my other Bluetooth devices without any issues.

 

Any suggestions please ? 

Best Answer
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1 BEST ANSWER

Accepted Solutions

‎09-20-2019 17:24

‎09-20-2019 17:24

Hello @cleedubber 

There are two things I would suggest doing...here’s the first one:

  1. Force quit the Fitbit app.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your iPhone
  5. Open the Fitbit app.
  6. Try to sync now

If that doesn’t work I would restart your Fitbit Charge 2 (you will not lose any data doing this) Here’s how to Restart your Charge 2: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable and try to sync your Fitbit now.

😃 Please let me know if this resolves your syncing issue. 

 

View best answer in original post

Best Answer
3 REPLIES 3

‎09-20-2019 17:24

‎09-20-2019 17:24

Hello @cleedubber 

There are two things I would suggest doing...here’s the first one:

  1. Force quit the Fitbit app.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your iPhone
  5. Open the Fitbit app.
  6. Try to sync now

If that doesn’t work I would restart your Fitbit Charge 2 (you will not lose any data doing this) Here’s how to Restart your Charge 2: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable and try to sync your Fitbit now.

😃 Please let me know if this resolves your syncing issue. 

 

Best Answer

‎09-20-2019 23:51

In response to SunsetRunner

‎09-20-2019 23:51

Hi megabite

 

many thanks

I’d tried all the previous things, but was unaware of being able to restart the fitbit.....this did the trick

 

thank you for your advice 😊 

 

cleedubber 

Best Answer

‎09-21-2019 07:39

In response to cleedubber

‎09-21-2019 07:39

You are quite welcome @cleedubber and thrilled you are back up and running. Happy Stepping!

Best Answer
0 Votes