Fitbit Flex not syncing correctly.

[Ocepek]

Is anyone having problems with their Fitbit not syncing?  Just keeps searching and looking. 

Moderator Edit: Clarified Subject.

[4leggedkidsrock]

Mine has not synced for 2 days.  Like you, my FB just keeps searching.  I have  an HR.  

[Ocepek]

I got mine working and not sure which thing fixed it but I gently cleaned the head on the battery, I restarted my I phone and then followed instructions on how to reset the Flex. It started working again.

[4leggedkidsrock]

Thank you. I will try this tonight.

Sent from my iPhone

[Jhgirl76]

Did you lose all your previous steps by resetting it? The ones not synced yet?

[Ocepek]

Nope, did not lose anything at all.

[4leggedkidsrock]

Not sure how it happened (or when) but the FB synced to my phone.  I'm keeping the info you gave in case this happens again.  Luckily all prior days (3 to be exact) where there.  

[AnDCh]

My Flex stopped Syncing to my iphone when I downloaded the latest update to Fitbit app.

It still sync to my iPad.  Fitbit has a software issue that they aren't admitting to.

[AnDCh]

I just found the solution.

You have to turn off cellular data the Fitbit app for your flex to sync.  You need to have your phone on the internet with Wifi.

These are the exact steps I did to get my flex to sync

1) Go to cellular data settings and turn off cellular data for flex.

2) Restart your phone.

4) I turned off bluetooth.

5) Opened the app.

6) Got the error message saying bluetooth is off.

7) Pressed on the error message and  a popup message came up "Turn on Bluetooth to Allow "Fitbit to Connect to Accessories"

😎 Pressed Settings in the popup message which took me to Bluetooth

9) Turned on Bluetooth

I turned back on cellular data and still seems to be working, but I have left the range of wifi yet.

Nobody should have to go through all of these steps to get a freakin' App to work.

Come on Fitibit fix your app.

Moderator Edit: Format.

[Ocepek]

Yes, wow that’s sounds crazy. I have been using mine for over year with no issues until this week and never had to change settings so like I said I cleaned the head of the battery with alcohol and reset it while plugged into the charger in the wall as they said and it worked.

Sent from my iPhone

[fitgranny]

Mine won't sync today either.  It says there's an update, but every time I click on it, I get an error message.

[fitgranny]

---

@Ocepek wrote:

Is anyone having problems with their Fitbit not syncing?  Just keeps searching and looking. 

---

Mine won't sync today either.  It says there's an update, but every time I click on it, I get an error message.

[fitgranny]

Nope, did all that, still not syncing.

[MarcoGFitbit]

Hello everyone, I hope you're doing well, it's great to see you around. 

Thank you @Ocepek, @4leggedkidsrock and @AnDCh for letting us know your issue has now been resolved, I'm very glad, specially @AnDCh for providing the steps you followed in order to resolve your issue, I'm sure they will be very helpful for users facing the same situation. 

@fitgranny, which tracker are you currently using? Have you restarted it yet before trying to update it? If so, my recommendation would be setting it up as a new device to reset the connection between your tracker and your phone, which will also force the update to finish. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.