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Fitbit One no longer tracking stairs?!?

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‎07-03-2016 15:56

‎07-03-2016 15:56

My Fitbit One has stopped recording my stairs, just today... Is anyone else experiencing this? Help!!
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‎07-04-2016 00:51

‎07-04-2016 00:51

The One tracks stairs by detecting changes in air pressure and it does this via a small hole on the back of the One. I wonder if this has become blocked somehow?

 

If it looks ok then it's worth trying a restart. This does no harm and can sort out all sorts of issues. Here's how:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

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2 REPLIES 2

‎07-04-2016 00:51

‎07-04-2016 00:51

The One tracks stairs by detecting changes in air pressure and it does this via a small hole on the back of the One. I wonder if this has become blocked somehow?

 

If it looks ok then it's worth trying a restart. This does no harm and can sort out all sorts of issues. Here's how:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

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‎07-04-2016 07:55

In response to SteveH

‎07-04-2016 07:55

Miraculously it started tracking again on its own, though not after restarting and uninstalling, etc...
I'd bet you were right about something blocking that hole...
REALLY APPRECIATE the insight!
Thanks!!
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