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Fitbit One not syncing steps for two days

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‎05-26-2016 11:18

‎05-26-2016 11:18

Since I did the app update the steps do not sync. Please fix the glitch in the program. Happening on both iPad and iPhone. Tried reset.
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‎05-27-2016 03:45

‎05-27-2016 03:45

Hi @vertibird

 

Have moved this thread from the One to the iOS App section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎05-27-2016 05:09

‎05-27-2016 05:09

Welcome to the Forums @vertibird and thanks for the help @SunsetRunner! 

 

Have you tried these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for iOs.

 

Let me know how it goes.

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