12-10-2018
01:56
- last edited on
12-11-2018
07:08
by
MarcoGFitbit
12-10-2018
01:56
- last edited on
12-11-2018
07:08
by
MarcoGFitbit
My One has not synced in almost a week, I have followed all the help adv, resetting app, phone etc but to no avail. Can anyone help?
Moderator Edit: Clarified Subject.
12-10-2018 02:42
12-10-2018 02:42
The usual things to try when you get syncing issues are:
12-11-2018 07:11
12-11-2018 07:11
Hello @Missq, have a warm welcome to the Fitbit Community. It's great to see you too @SteveH, thanks for your help.
@Missq, I appreciate you have taken the time to let us know about this situation and for having tried several troubleshooting steps before posting in the Forums. If you have already tried the troubleshooting steps provided by @SteveH and you're still having syncing issue, please set up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, if there's anything else we can do for you, please feel free to reply.