09-10-2020 13:41 - last edited on 09-11-2020 12:10 by LiliyaFitbit
09-10-2020 13:41 - last edited on 09-11-2020 12:10 by LiliyaFitbit
My Versa Lite is no longer receiving notifications for text messages, gmail, and reminders. I am connected to bluetooth, all my notification settings are set up. This was working until about 2 weeks ago.
Moderator edit: subject for clarity
09-11-2020 12:08
09-11-2020 12:08
Welcome to the Fitbit Community, @SunsetRunner.
I am sorry to hear you don't receive notifications on your Fitbit Versa Lite. Thanks for the details shared, I am here to help. I recommend to swipe down from the top of the screen, and tap the quick settings icon. Make sure that Do Not Disturb and Sleep Mode settings are off. Please also press and hold the left button for 2 seconds to quickly access notifications and other options. Make sure Notifications are turned on. For complete troubleshooting instructions, see How do I get notifications from my phone on my Fitbit device?
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-11-2020 15:09
09-11-2020 15:09
I have tried all the suggestions listed and checked replies on other conversations here but I am still not receiving notifications. All notifications are set to receive on my phone and fitbit.
09-14-2020 10:54
09-14-2020 10:54
I am having the same issues! The phone rep couldn't help, bumped it up to a higher person, still no response. Getting very annoyed.
09-14-2020 10:55
09-14-2020 10:55
I have triple checked my setting on phone, app and device. Nothing works and no one, including Fitbit, has been able to resolve my issues. If it isn't resolved they should refund me for my device.
09-14-2020 11:44
09-14-2020 11:44
Welcome to the Fitbit Community, @kak-4. Thank you for your reply, @SunsetRunner.
@kak-4 I am sorry to hear you're having the same issue. I understand how frustrating this is for you and appreciate your efforts to resolve this. Since you've been in touch with our Support team, please continue working with them to find a solution as they have already all the details and special tools to continue assisting you.
@SunsetRunner I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.