Fitbit Versa and Versa Lite - Syncing issues on iOS 13 and also with new iPhone 11's

[glenn2460]

Hi,

Although I understand there are some issues currently with iOS 13 and notifications. In my family there are 3 Fitbit Versas and 1 Fitbit Versa Lites, we seem to be having issues trying to set up the watches and syncing them, I am not sure if the capatibility is because we are trying to sync with iPhone 11's or indeed is an issue with iOS 13 as for the 4 month old Versa Lite, I can get it to do anything and with this one I have tried different iPhones ranging from iPhone 6S through to iPhone 11 it just does not want to work and fails to take an update that is ready for the phone according to the fitbit app.

We have tried absolutely everything to remedy this but still not able to use the watch.

Please help!

[SunsetRunner]

Hello and welcome to the Fitbit Community @glenn2460 

I understand your having syncing issues and I see your experiencing them on all 4 Fitbit trackers that your family has. I think my first question should be is this....does each tracker have there on separate device to sync too? Having multiple Fitbit trackers on one Bluetooth can cause issues. I’m going to assume at this point they are on all separate iOS devices. 
The first thing I would try is to have everyone restart their Fitbit. You won’t lose any data doing this. Look here to see how each tracker can be restarted: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1

if after restarting you are still experiencing issues I would try uninstalling then reinstalling the Fitbit app on each device. (I would recommend doing each one separately..... meaning troubleshoot one completely then move to the next one to avoid conflicts and confusions) I suggest the reinstall because the newest iOS update is a bit pesky and I’ve seen that reinstalling does indeed help. You will not lose your data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please let me know if this provided you with the best answer to your syncing issue. Get back to me and let me know 

[glenn2460]

I will try the others this evening but the major headache really is that the Fitbit Versa lite we have kept losing time, between 1 and 1.5 hours on a daily basis and would not sync with an iPhone 11 running iOS13, I tried everything, with the only option being to reset it back to factory defaults.

Since this no matter what iPhone i use and what version of iOS I use, the Versa Lite watch will not get past 6% of the any setting up/update, and around 6% it will show a big red "X" in a circle,  the watch is now useless and cannot be used.

This watch is only 4 months old and I dont know what to do next with it? is it faulty?

Thanks,.

[SunsetRunner]

Hello again @glenn2460 

The red X means that your device's firmware is being updated and the display should change to the clock face after the update is completed.  

[glenn2460]

Hopefully if I can send you a picture it looks like this, although the picture is on an ionic,

when this happen it just reverts back to the main setup screen and phone states there is an issue with the update.. See link for pic, but does not have the writing underneath 

https://community.fitbit.com/t5/Ionic/Ionic-reset/td-p/3276136

its like the phone is stuck and won’t accept anything

[SunsetRunner]

Hello again @glenn2460 

I did indeed see the picture. Thank you for sending the link. Did you happen to read what the moderator said under that....it said “Have you tried going into you phones Bluetooth settings and unpairing the Ionic in there? Have you also gone into the fitbit app and removed the Ionic from your account? After that, give the setup process another go.”......have you tried that suggestion?
***To remove your Versa Lite from the Fitbit app you just sign on to the Fitbit app, tap your profile picture then scroll down and tap Versa (located just under “My Family”)

then scroll down and tap remove Versa

It’s worth a shot to try it

[glenn2460]

I have tried it on a new account and tried many phones removing the Versa lite from the  app and from the account as well..

nothing seems to work at all with the Versa lite... I am at a loss with the watch.. it’s only 4 months old and it is unusable 

thanks, Glenn

[SunsetRunner]

Don’t give up @glenn2460 

@You really should call Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

I truly wish I could have been more help.

[glenn2460]

It’s not your problem and thank you for your help @SunsetRunner , I am grateful i just don’t know if it’s software issue ie iOS 13 or an issue with the watch which is annoying....  but thank you again for your help