IOS 11.0.3 - Charge HR not syncing or pairing with Bluetooth

[Datamunky]

Since upgrading to IOS 11, I've faced near constant problems with either not being able to pair my Charge HR with my iPhone, or not being able to sync through the IOS App (now using 2.42 (726)). 

When I try to manually sync (pulling down on the Dashboard), I get a message saying: Turn on Bluetooth to Allow "Fitbit" to Connect to Accessories. Bluetooth is turned on (see screenshot). My Charge HR isn't listed under My Devices in Settings > Bluetooth and never becomes discoverable under Other Devices either. 

I have no issues with syncing via the Bluetooth dongle in my laptop. That works perfectly.

The only way I've managed to get the App to sync is to perform a hard reset of the iPhone whilst Bluetooth is on. If I open the app immediately, it syncs. If I open a different app first, then Fitbit, it doesn't.

Any suggestions?

[MarcoGFitbit]

Hello @Datamunky, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, at this moment I would like to suggest you the following to remove this message and make your tracker sync:

• Turn off Bluetooth on your mobile device while the app is open, then turn it back on. (Try this multiple times) until the tracker starts syncing.
• Force-close the app by double tapping the button on your phone and swipe up the app. 
• Log out from the app and log back in.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Emmej]

This just worked with my Alta HR. Thanks for posting!

[MarcoGFitbit]

Hello @Emmej, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you've taken the time to let me know your Alta HR is now working properly. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[LN_Carpenter]

This is not working for my Charge 3. Any other suggestions?

[Taylor_west]

Hi @MarcoGFitbit! I have the Fitbit blaze and I’m getting the same message 

I have the iPhone XR and recently updated to iOS 13.

[Nessa1234]

I have the Iphone Xs and & am getting the same message with Charge 2.  Bluetooth is not finding the fitbit device. 

[yahnivek]

I think it was the IOS update that caused this.  In the settings find the fitbit app and turn the bluetooth back on.

[Kfwieder]

That's it! In Setting on the iPhone find Fitbit. Turn Bluetooth to the "On" position.

Open Fitbit on your phone and it will sync

Thank you , thank you, thank you! I chatted with a Fitbit "Help person" for over an hour last night. Was only able to sync Fitbit to my iPad. Have wasted a bunch of time today reading and trying remedies that did not work. This was magic!!!

[LN_Carpenter]

This worked for me as well! Thank you!!