help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app 2.41.1 crashing constantly.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2017 09:38 - last edited on ‎10-31-2017 10:06 by Moderator Alum

‎10-30-2017 09:38 - last edited on ‎10-31-2017 10:06 by Moderator Alum

App crashes a TON. Especially when looking at community groups and posts 

 

Moderator Edit: Clarified Subject.

Best Answer
6 REPLIES 6

‎10-31-2017 10:02

‎10-31-2017 10:02

Hello @noah_ it's a pleasure for me to welcome you to the Fitbit Community, it's nice to see new faces around. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎11-01-2017 19:10

‎11-01-2017 19:10

I have the same problem. Love the community but it crashes repeatedly especially moving from user details back to group feed. 

Best Answer
0 Votes

‎11-07-2017 08:28

In response to MarcoGFitbit

‎11-07-2017 08:28

Thank you! My app stopped crashing just a few days ago 👍🏼
Best Answer
0 Votes

‎11-08-2017 06:20

In response to noah_

‎11-08-2017 06:20

Hello @noah_, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm very glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

 

@RunCampWI, is the app still crashing on your phone? If so, please let me know so I can check this further.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎11-08-2017 13:57

In response to MarcoGFitbit

‎11-08-2017 13:57

Thanks yes it continues to crash when using the Running group, specifically
viewing a profile and then returning to the group. Thank you.
Best Answer
0 Votes

‎11-09-2017 06:16

In response to RunCampWI

‎11-09-2017 06:16

Hello @RunCampWI, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

At this moment I will forward the information you provided to our team so they can take a better look at this situation. Once I have more information to share with you about this issue, I'll make sure to update the thread accordingly. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes