Fitbit app 3.32.1 has a blank white screen

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

We're aware of an issue where some customers are seeing a blank or white screen with the app version 3.32.1. We're working on getting this resolved as quickly as possible. In the meantime, try uninstalling and reinstalling the Fitbit app.

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

[LenoraK]

I don’t have a blank screen but neither my Fitbit One nor my partner’s sync to our respective iOS devices since installed this update. I have deleted the app and reinstalled and it makes no difference. If I try to “sync now” it just says “looking.”

[Em5quare]

What happens to the data when you uninstall?  What about all of the device personal settings? iOS deletes all the data when you remove the app from your phone...

[MattG2734]

I was going to uninstall and reinstall the software but when you go to delete the app from your iPhone it says that all data will be deleted as well. Is this the case or when I reinstall the software will all my history still be available?

[Shphillips75]

I have done and redone multiple times everything out there I can find. Connects fine the resorts back to wifi off. I've gone outside of fitbit, wifi provider, cell carrier etc. Still continues to wifi off. Is there any resolve yet? This is ridiculous. Please advise with a fix for this.

[WFK]

Guess I am in the same boat as everyone else - App has a blank white screen not responsive to phone restart or updating IOS. If I delete the App and reinstall do I lose all the tracking data I have accumulated? Not so keen to lose some of the routes....but also not so keen on a blank screen...

[tracey2]

Still no go. I've uninstalled, restarted and re-installed and am still getting "Device Not Found" errors when I try to sync. This has been going on since last week's update. I repeated all of these steps with yesterday's app update and still nothing. I'm not sure what yesterday's app update was supposed to address, but this apparently wasn't it. Very frustrating.

[LiliyaFitbit · Accepted solution]

Hello everyone. Thank you for your updates in this thread.

I appreciate everyone's feedback, I understand that this can be very frustrating. I would like to inform that the iOS app version 3.33 is currently being rolled out. This release is expected to resolve the issue with the Fitbit app showing a blank or white screen. Please make sure to download a new version when available: How do I update the Fitbit app?

Regarding your concerns, your data is uploaded to the Fitbit servers and you should be able to uninstall and reinstall the app without losing any data.

To resolve the syncing issue, please follow the troubleshooting steps at Why won't my Fitbit device sync?

Let me know if you have any questions. 

[W_i_l_l]

I’m still encountering the same issue with the update to 3.33

[Jamielyn84]

I have Fitbit version 3.33 (1002). I have restarted my phone (iPhone 11, iOS 14.0.1) and Versa (first gen), still not syncing. I have deleted the app and reinstalled, still not syncing. I “forgot device” on my phone Bluetooth, now it won’t reconnect. I tried adding a device to Fitbit app, it prompted me to replace current Versa, so I agreed. It tried connecting but I got an error message and had to “abort.” If I remove my Versa it says that “unsynced data will be lost.” I’m aware that replacing my Versa probably means I’ll lose my unsynced data as well but there isn’t a warning. Please help. 

[eburnett97]

I have updated my app to the newest version and I am still just getting the white blank screen.

[eburnett97]

Same here, still got a blank screen.

[golfrocks2]

I have deleted and reinstalled the app and I still having the same problem 

[KateFitbit]

This issue was resolved with the last app update. I'll be closing the thread for further reports.