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Fitbit app crashes and doesn't show sleep or steps

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‎06-24-2021 22:37 - last edited on ‎06-25-2021 14:53 by

‎06-24-2021 22:37 - last edited on ‎06-25-2021 14:53 by

My app kick me out so I sign back in but when I did it doesn’t have the sleep thing on there or show you your steps😡

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎06-25-2021 14:51

‎06-25-2021 14:51

Welcome to the Fitbit Community, @Cutie13.

 

Thanks for the details shared in your post. I understand how you are feeling and recommend doing the following:

 

  1. Log out of the app.
  2. Force quit the app and check if it is updated to the latest version by following these steps.
  3. Restart your phone. 
  4. Log into the Fitbit app and check if the issue persists.

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-25-2021 15:08

In response to LiliyaFitbit

‎06-25-2021 15:08

Please fix this!!!!

Sent from my iPhone
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‎06-25-2021 18:18

In response to Greerdavis

‎06-25-2021 18:18

Welcome to the Fitbit Community, @Greerdavis.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and would like to confirm your phone's model and OS version so I can further investigate.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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