12-20-2017 08:21
12-20-2017 08:21
I have not been able to get into my Fitbit app for almost a week.. it says we are upgrading databases & then it says oops something went wrong please try again!! It happens constantly & I can’t get in.. Help!! I’ve shut down the app, I’ve re logged into my WiFi, I’ve shut down my phone & nothings working!! Should I delete App or will I loose all my data?? Thank you 🙏🏼
Answered! Go to the Best Answer.
12-20-2017 10:13
12-20-2017 10:13
Your fitbit holds up to 7 days of data.
if you go to the dashboard on the web when does it say it last synced?
I have not had this issue with my fitbit app. Which iPhone are you using?
I do suggest re-installing the app or finding another way to sync (a tablet or another smartphone?)
12-20-2017 10:13
12-20-2017 10:13
Your fitbit holds up to 7 days of data.
if you go to the dashboard on the web when does it say it last synced?
I have not had this issue with my fitbit app. Which iPhone are you using?
I do suggest re-installing the app or finding another way to sync (a tablet or another smartphone?)
12-20-2017 11:29
12-20-2017 11:29
Thank you.. it says my last sync was sun 2:37am..?!? I have the iPhone 6plus .. I will delete the app & reinstall it.. fingers crossed I hope it works 🤗👍🏼
12-20-2017 21:46
12-20-2017 21:46
I have the same problem. Yesterday I reinstalled it, and it was okay. But today, the problem occurs again.
12-21-2017 18:29
12-21-2017 18:29
I also am having issues with IOS 11.2.1. Just got a new iPhone 7plus, yesterday my charge2 would update but would not get any notifications, get the same message as you. ,Updated to 11.2.1 last night and now my Charge 2 sometimes updates, mostly doesn't. Help
12-21-2017 18:52
12-21-2017 18:52
12-21-2017 19:22
12-21-2017 19:22
12-21-2017 20:17
12-21-2017 20:17
Facing this issue too.
Re-installing only solves the problem for a day.
Bug comes again tomorrow.
You have to reinstall it everyday...
Hey guys, any suggestions on other brands?
The logging out issue exists for several months. And this fatal crashing issue is the last straw.
12-21-2017 21:45
12-21-2017 21:45
reinstall is not a solution, it is a one-day solution....