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Fitbit app crashes when accessing to the Sleep tile

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‎03-22-2021 04:38 - last edited on ‎03-26-2021 04:54 by Fitbit Moderator

‎03-22-2021 04:38 - last edited on ‎03-26-2021 04:54 by Fitbit Moderator

As described, my FitBit app is now crashing or freezing everytime I click on the sleep data section and i have to restart app. App and phone are up to date. All other sections of app are working fine. How do I fix this? I can’t even figure out how to report it to FitBit...or is this the way to report it lol? It just keeps taking me to a Twitter page but I don’t use Twitter 

 

Moderator Edit: Clarified subject

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‎03-26-2021 04:53 - edited ‎09-12-2023 09:03

In response to jmgarnet76

‎03-26-2021 04:53 - edited ‎09-12-2023 09:03

Hi there, @Andie6k5 and @jmgarnet76. Thanks for  stopping by and reporting this issue. 

Please note several users have reported that the Fitbit app for iOS crashes when trying to access the Sleep area. 

Our team is working to identify a resolution as quickly as possible. Please keep your Fitbit app up-to-date to ensure you receive the quickest resolution:  

@Andie6k5 Sorry for the hard time you had while reaching out to our Customer Service, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎03-22-2021 15:44

‎03-22-2021 15:44

Having same issue. Except it's closing on every thing. I can't enter or get any data. It crashes. It even crashes when it's not even open. Has been happening all day for me as well 

 

Best Answer

‎03-26-2021 04:53 - edited ‎09-12-2023 09:03

In response to jmgarnet76

‎03-26-2021 04:53 - edited ‎09-12-2023 09:03

Hi there, @Andie6k5 and @jmgarnet76. Thanks for  stopping by and reporting this issue. 

Please note several users have reported that the Fitbit app for iOS crashes when trying to access the Sleep area. 

Our team is working to identify a resolution as quickly as possible. Please keep your Fitbit app up-to-date to ensure you receive the quickest resolution:  

@Andie6k5 Sorry for the hard time you had while reaching out to our Customer Service, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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