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Fitbit app crashes when pairing with a Fitbit device

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‎08-24-2019 20:16 - last edited on ‎08-25-2019 11:03 by Fitbit Moderator

‎08-24-2019 20:16 - last edited on ‎08-25-2019 11:03 by Fitbit Moderator

Anyone else having issues with the iPhone app freezing, then crashing as soon as it pairs with smart watch?  I haven't been able to get it to work since I updated to version 3.2.  Now at 3.4.  I've had several fruitless conversations with Fitbit Support people.  I've tried everything they've suggested.  Reset watch and phone.  Log out then back in again.  Remove app from phone and reinstall.  Nothing works. Very, very frustrated at this point.

 

Moderator edit: updated subject for clarity

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‎08-25-2019 11:13 - last edited on ‎09-22-2024 10:18 by Fitbit Moderator

‎08-25-2019 11:13 - last edited on ‎09-22-2024 10:18 by Fitbit Moderator

Hi @JimDeM. It's great to see you here in the Forums!

Thanks for taking the time to contact our team, and try some troubleshooting steps with them. I see where are you coming from, and I'm sorry that the Fitbit app keeps crashing. I've been informed by our Support Team that your case is still under review, and I'd recommend to keep working with them so you can receive more details about this situation. I'm sure that they'll be happy to continue assisting you.

If you have another question, feel free to reply back.

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‎08-25-2019 13:00

In response to LizzyFitbit

‎08-25-2019 13:00

Thank you for responding to me so quickly Lizzy. I haven’t heard from the support staff in a while so assumed they gave up. If you have a line of communication, maybe you could help me get a status.

Thanks

Jim
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