Fitbit app disappeared

[Bex5881]

Can anyone help?

my fitbit app has disappeared from my iphone screen.

I can open up 'apps' and search for it and open it from the app store but the actual app is not showing.

I have rebooted my phone twice, charged my fitbit fully and its still not showing - any ideas?

Many thanks

[SarahT888 · Accepted solution]

Hi! The same just happened to me and I got the app back! Hold down your finger in a blank space on your iPhone Home Screen. It makes all the icons wiggle about so that you can reorganise them. I found my Fitbit app in a folder on page 3 (by sliding my finger to the left). I had no idea that I had other apps sitting there ‘hidden’, too! Then you can just drag the Fitbit app icon out of that folder and back to wherever you want it. I hope that explains the process for you 😃

[Thegig]

Thanks Judles! Best answer! My app disappeared yesterday and it was driving me crazy. Followed your instructions. Would not have figured it out myself 

[Lisaasch]

Thank youuuuu!!!!

Finally my icon is back on my Home Screen! Great directions… 😊

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lisaasch.

Thank you for joining the thread and sharing that the instructions in this thread helped you resolve the issue. I appreciate your time and feedback and recommend marking the post as the Best Answer. By doing this, other users with the same inquiry will be able to find a faster response. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[aaronall]

I have contacted Support. They are less than worthless. They keep telling me it is a problem with my iPhone 12. It is not. I only have this problem with Fitbit.  They have terrible customer service. Worse than terrible. Non existent 

[aaronall]

You know more than Fitbit customer service. Thank you. 

[SarahT888]

Tee hee. Glad to have helped!

Sent from my iPhone

[SunsetRunner]

I understand your frustration, @aaronall but I have to say this is truly an iPhone issue, not a Fitbit malfunction. But I’m really happy people posted here so that other users familiar with iPhones were able to help. I’m a long time iPhone user and have “lost” quite a few apps (not just Fitbit) over the years. I can’t really explain why (probably just fat-fingered something) but using the method described by @SarahT888, I have managed to find them all. 

[PebblesCat]

JUDLES - Thank you so much for your suggestion - only one that worked for me.. Have been trying for ages and just found your post. It's worked for me!

[Judles]

That’s great news! Now I just need to find my fit bit. I think I misplaced it somewhere. 😂


JudyGod Bless America
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