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Fitbit app doesn't load on iPhone and iPad

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‎07-26-2019 05:39 - last edited on ‎07-28-2019 12:19 by Fitbit Moderator

‎07-26-2019 05:39 - last edited on ‎07-28-2019 12:19 by Fitbit Moderator

Has anyone else had an issue with the APP loading on their IOS devices?? I've uninstalled and reloaded. No luck

 

Moderator edit: updated subject for clarity

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‎07-28-2019 12:18

‎07-28-2019 12:18

Hi @iwbrscat, welcome to the Community Forums!

 

Thanks for bringing this to my attention, as well for the steps that you've tried. This sounds odd, and just to confirm may I know the model of your iPhone and iPad? Also, what is the iOS version running on both devices? Do you see an error message when trying to open the Fitbit app?

 

If you've not done so, I'd recommend to force quit the Fitbit app, reboot your phone, turn off other Bluetooth connections and try opening the Fitbit app.

 

Keep me posted! Smiley Happy

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