help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app doesn't show Charge 2 on setup.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2017 14:59 - last edited on ‎03-15-2017 09:00 by Moderator Alum

‎03-14-2017 14:59 - last edited on ‎03-15-2017 09:00 by Moderator Alum

Hello! I'm new to Fitbit, brought my first today, charge 2, only I haven't been able to get the app to work on my iPhone 6s, it doesn't list all the trackers for you to pick, I've had to set it up on my husbands phone, but I want to have it on my own, I've done all the suggested things online, resetting my phone an tracker, I've deleted and reinstalled the app that many times I've lost count, and ideas? 

Thank you

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎03-15-2017 09:09

‎03-15-2017 09:09

Hello @Orwin7480, thanks for joining us, it's great to have you on board! Smiley Happy

 

It seems very odd that the app on your iPhone 6s is not showing the Charge 2 as a device to set up. I would like to suggest checking the iOS version on your phone to verify that is 8 or higher as this might affect the app. To check this, on phone go to Setting > General > About > Version. If the version is 7 or lower, please update your phone. If the version is 8 or higher, please send me a screenshot of the Fitbit app on the setup screen so I can check this further.

 

Now that your tracker has been set up on your husband's phone, if you open the Fitbit app, do you see the tracker listed on the Account tab? Is the Charge 2 able to sync normally? Once the tracker has been set up on one account, even if you log in on another device, it should be able to appear and sync. If it's not able to sync, please let me know. 

 

I'll be waiting for your reply. Additionally, if there's anything else I can do for you, please keep me posted. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer