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Fitbit app doesn't stay logged in

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‎07-29-2019 11:59 - last edited on ‎07-30-2019 09:13 by Fitbit Moderator

‎07-29-2019 11:59 - last edited on ‎07-30-2019 09:13 by Fitbit Moderator

For some reason I have started to need to log in each time I open the app, both on my iPhone and on my iPad. I do have the “keep me logged in” checked. It drives me mad

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-30-2019 09:21 - last edited on ‎03-21-2025 08:11 by Fitbit Moderator

‎07-30-2019 09:21 - last edited on ‎03-21-2025 08:11 by Fitbit Moderator

@the2ems, it's great to see that you've visited the Fitbit Community!

Let me help you with your Fitbit app log in issue. Make sure that your phone has the automatic timezone setting set. After this restart your phone and log back into the app. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-31-2019 10:51

In response to AlvaroFitbit

‎07-31-2019 10:51

Seems to have worked, although time zone setting was already set as automatic, and I’m sure I must have turned my phone off and on previously. But the main thing is, up to now I’ve had no further problems. Thanks

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‎07-31-2019 23:35

In response to the2ems

‎07-31-2019 23:35

I spoke too soon. Needed to log in again this morning. The only difference from yesterday is I’m on a different Wi-fi. 

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‎08-06-2019 00:41

In response to AlvaroFitbit

‎08-06-2019 00:41

Seemed to work initially, but after two days I’m back to logging in.

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