Fitbit app freezes and tiles are unresponsive

[sprokk]

This has just happened to me too. Deleted the app to try again and the same- tracks everything but cannot physically click on any of the menu options at all. 

Any suggestions?

Moderator Edit: Clarified subject

[PattiBNA]

no luck,  all tiles on the Dashboard are still frozen.  When I tap on the " + " nothing happens

Just started happening on my IPhone today

[Beachgirl9]

since my app update a few days ago, I am unable to tap on the exercise tile to log or track anything. My app and device are up to date, my Fitbit is syncing/connected via Bluetooth, and I’ve tried force closing and restarting my phone. I’m hoping it’s just a temporary glitch. Anyone else having this or similar issues recently?  Thanks 

[LizzyFitbit]

Hi everyone.

Thanks for your continued reports and participation in this thread. I'm sorry that you continue having issues with the tiles not responding on the Fitbit app. While our team continues working to identify a resolution as quickly as possible, please give one last try to the following steps and let me know how the Fitbit app responds.

1. Force quit the Fitbit app.
2. Uninstall the Fitbit app on your iOS mobile device.
3. Reboot your phone.
4. Reinstall the Fitbit app from the App store.
5. Open the Fitbit app, log back into your account and check your details.

Please keep me posted with the outcome.

[Cherrybun]

I have exactly the same issue on my IPhone 6S running ios14.2. The only way I can fix it is to log out and log back in again. It’s very annoying. I’ve been tracking my walks for several years and this has never been a problem. 

[LizzyFitbit]

Hi @Cherrybun. Welcome! It's great to have you on board.

Thanks for sharing that you're having the same issue with the Fitbit app and for the steps tried prior to posting. I'm sorry for the inconvenience experienced due to this situation. To further investigate, may I know if the Fitbit app is updated? Also, have you tried the troubleshooting tips described in my previous post? If not, please give them a try and let me know how it goes.

I look forward to your response.

[Cherrybun]

Hi, yes the Fitbit app is up to date. Forcing closure of the app and rebooting the phone don’t work to rectify this. I have been uninstalling and reloading the app but now I’ve realised that logging out and back in will make it work. I set the app to track again today when I went for a walk and it just stopped tracking and the app froze.
It must be a problem with the software.

Moderator edit: personal info removed

[LizzyFitbit]

Hi @Cherrybun. It's good to see you again.

Thanks for getting back and confirming that you've tried the steps posted above. I understand how you're feeling about not being able to track your details correctly and we appreciate your feedback as it'll help us to continue working on our services. Let me share that our team started to release the Fitbit app version 3.34 which brings fixes to bugs and improvements. I'd recommend to download it once you see it available to see if that changes anything.

Keep me posted.

[Cherrybun]

Hi, just to let you know the software update downloaded and the walk tracker is now working. Thank you.

[LizzyFitbit]

Hi @Cherrybun. I hope you're doing well.

You're welcome and thanks to you for following the suggestions from my post. I'm glad the Fitbit app is working flawlessly on your phone! In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, let me know.

Catch you later! 😊

[StepC]

Logging out of the app then back in worked for me.

[StepC]

Same for me as well! Wish there was a permanent fix!

Update:

Try logging out then back in from your mobile device. That worked for me.
Yup, Charge HR

Moderator edit: merged replies

[LizzyFitbit]

Hi @StepC, welcome on board.

Thanks for your efforts while troubleshooting the Fitbit app, as well for sharing the steps that worked for you. I'm glad you're able to use the Fitbit app and I'm sure your post will help other members experiencing similar issues. Be sure that your feedback won't be taken for granted as it'll help us to improve our products and your experience with them. 

Have a good day.

[SunsetRunner]

It gave me the same issue I finally just turned off my phone and turned it back on and now it’s working

[LizzyFitbit]

Welcome, @SunsetRunner. It's good that the community is growing.

Thanks for joining this thread and sharing the steps that worked for you. I'm glad the Fitbit app is now working and I'm sure you'll keep crushing your steps! By the way, let me invite you to visit our Health & Wellness board where you can meet new people, share your story, and find some fitness tips and recipes to reach and healthy lifestyle.

Have a good one!